It is important for Porterbuddy to ensure that all platform users have a great user and service experience - from order, to pick-up and delivery. All couriers are rated, thereby providing Porterbuddy with the ability rectify any quality concerns and ensure that all couriers meet our quality thresholds.
To maintain an account with Porterbuddy, a courier must provide a high level of customer service and engagement, ensure reliable and timely deliveries. We work actively with our couriers to provide a unique and consumer centric delivery service - each and every time!
We highly value the feedback provided and will actively use the information provided to us to improve the service and interaction across the platform.