What do I do if the recipient isn’t available?

You can, by prior arrangement, leave the package in front of the door as long as the recipient is aware of that. Through SMS, Chat or a phone call, the recipient can provide you with the PIN code for delivery.

You can also deliver to another person at the delivery address if agreed with the recipient. Make sure to check ID of the other’s person and note it in the Porter App.

Further description of the procedure for deliveries and return can be found on our website